J. Christopher Martin
2016 Roundrock Tr.
Plano, Tx 75075
althalus@msn.com
Home Phone: 972-612-3265
Cell Phone: 469-215-3754

Experienced. techincally minded, and trustworthy professional seeks new challenges in a fast-paced and progressive organization.

SUMMARY

- Excellent organizational and communication skills with the ability to effectively
diffuse difficult situations and adapt to the customer's needs.
- Strong analytical abilities and adept at providing input that provides
management with information that plays a key role in the decision making process.
- Loyal and dedicated professional who can be trusted to handle confidential and
sensitive information.
- Flexible, fast-learner who is a team player and a team leader.
- Strives to exceed expectations on own initiative.

EXPERIENCE

4/2013 - 6/2014 Greenberry Solutions

Drive Tester

Performed field testing for AT&T in association with their UMTS network in Oklahoma, Mississippi, Alabama, California, Arkansas, and Louisiana.  Testing was done with TEMS.

2/2011 - 11/2012   Ace Attorney Service Santa Ana, CA

Process Server/Courier

Pickup and deliver legal documents to and from various places, including filing all forms on behalf of our clients.  Often with limited time frames.  Range includes all of Orange County as well as some of Riverside County and Los Angeles County.  Personally serve subpoenas, summons, and other documents that require personal service.  Registered Process Server.  Interfacing with client in a face-to-face manner fulfilling a capacity our office staff lacks due to duties in the office.  When having issues with service must resolve with client via telephone or face-to-face.

1/2011 - 2/2011 Conroy's Flowers Tustin, CA

Driver

Primary duty was to deliver flowers in timely fashion, while maintaining quality assurance guidelines.  Secondary duties included some cleaning in the shop as well as running errands to pick up shipments of flowers or other supplies needed in the shop.

5/2009 - 1/2011 Unemployed

During this time I submitted many applications, but was unable to obtain employment due to reasons unknown.  I attribute some of the difficulty to my move from Texas to California.

4/2008 - 5/2009 Mobilecomm Plano, Tx

Drive Tester

Conducted testing in association with establishing new and extending existing UMTS networks for cellular providers.  Required extensive travel and the ability to work with no supervision.  Strong organizational skills were needed to deal with a demanding testing schedule.  Worked in seven markets as contractor to AT&T, T-mobile, and Ericsson.  This included assisting with establishing AT&T's first UMTS network in Alaska.  Testing programs used were Agilent and TEMS.   

5/2005 - 4/2008 Countrywide Richardson, Tx

Credit/Appraisal/Flood Specialist II

Performed closing services for home mortgages. Received incoming calls regarding credit reports, property valuations, and flood determinations from internal as well as external customers. Initiated contact with associated entities to resolve and confirm issues to allow company to move forward with loan processing. Provided suggestions and recommendations to all types of customers regarding specific actions needed to proceed with loan closing actions. Consistently performed in top 20% of call center representatives. Performed responsibilities of a team mentor and assisted in training new employees for their positions. Selected by management to perform special projects and attend meetings focused on improving quality and procedures. Quickly learned all necessary systems relevant to mortgage loan processing and assisted other employees and customers in using these systems as needed.

5/2004 - 7/2005 Credit Management, Inc. Carrollton, Tx

Collector

Contacted debtors to arrange payment of accounts that were in collections. Received incoming calls from debtors and assisted them in making arrangements to resolve their outstanding delinquencies.

12/2003 - 5/2004 Baker Brother's American Deli Plano, Tx

Line Cook

Responsible for meal preparation and cleaning.

5/2003 - 10/2003 Capital One Auto Finance Plano, Tx

Funding Analyst/Dealer Service Manager

Capital One Auto Finance is a sub prime auto lender. Worked as a Funding Analyst and a Dealer Service Manager. As a Funding Analyst, I reviewed all stipulations of a proposed loan and verified validity of all documents. Responsible for making risk determination for purchasers of motor vehicles with sometimes less than favorable credit. As a Dealer Service Manager, assisted potential clients and dealers with questions regarding the progress of their loans. I was frequently name requested to assist in several special projects which had short time frames for completion.

3/2003 - 5/2003 Theracom, Inc. Richardson, Tx

Insurance Verification

Theracom is a Medical Services Provider for Durable Medical Equipment. Responsibilities included verification of insurance benefits for patients through direct contact with their insurance provider.

8/2002 - 10/2002 Excel Telecom Addison, Tx

Customer Service Representative

Excel Telecom was a local and long distance telephone service provider. Worked in the customer service department for local telephone service. My duties included taking calls for new service, helping existing customers with changing their service, billing questions, and working with independent representatives of Excel in managing their business.

2/2001 - 6/2002 SBC Video Services Richardson, Tx

Customer Service Representative

SBC Video Services provides DirecTV to it's customers. I was a Customer Service
Representative and took inbound calls from our customers regarding their DirecTV service or ordering new service. I was often called upon to help train new hires by my manager because of my excellent understanding of our business and my ability to help them adapt to the environment there.